Terms of Purchase & General Terms and Conditions

Important Information Before Purchase

1. Custom-Made Products

When manufacturing custom-made furniture, dimensional deviations of up to ±2% may occur.

Fabric samples displayed in the showroom represent the color and lot of the current production batch. Color/shade variations of up to ±3% may occur depending on the production batch (lot).

2. Delivery and Carrying Furniture Into the Property

Delivery is made exclusively to the entrance door of the building. Delivery is not included in the price of the product and is charged separately, depending on the company providing the delivery service.

Carrying the furniture into an apartment or house is not included in the delivery price and must be arranged by the customer independently.

Vitruvius Design d.o.o. shall not be held responsible if the furniture cannot be carried into the property.

Before placing an order, the customer is responsible for checking:

• the dimensions of the space,
• the width of entrance doors,
• the width of hallways,
• the width and height of staircases,
• the dimensions and capacity of the elevator.

Returns due to the inability to carry the product into the property are not possible. The only possible solution is a mutual agreement regarding product modification, subject to any applicable additional costs.

3. Carrying Furniture Into Multi-Story Buildings

If furniture must be carried into a multi-story building that does not have a freight elevator or an elevator with sufficient capacity and dimensions, the customer is responsible for paying additional labor costs for carrying the furniture manually up the stairs.

The estimated charge is 20 KM per floor.

Example:
10 floors × 20 KM = 200 KM

This charge applies in cases where the elevator is not operational or does not have the required capacity or dimensions to accommodate the furniture.

For occupational safety purposes, the customer must inform the showroom in advance about the number of floors and the access conditions, including the elevator and/or staircase.

If access to the property is prevented due to construction work, power outages, the property not being ready to receive the furniture, or adverse weather conditions, delivery will be postponed and a new delivery date will be arranged.

Carrying the furniture into the property is not included in the delivery price. The estimated time for carrying and assembly is up to 120 minutes.

If the customer does not agree with the above conditions regarding carrying furniture into multi-story buildings, the order may be cancelled prior to fulfillment.

4. Delivery Time

The customer will be informed in advance of the exact delivery date.

Delivery takes place during the delivery company's working hours, between 9:30 AM and 4:00 PM.

The delivery time may only be adjusted upon prior notice and agreement with the showroom.

Delays may occur due to unforeseen circumstances, including weather conditions, traffic congestion, and other external factors.

If the customer is unable to receive the goods at the agreed time, they must inform the showroom in advance in order to arrange a new delivery date.

5. Payment Before Delivery

The goods must be paid for in full no later than 2 days before delivery.

If the customer requires a payment delay, they must inform the showroom in advance.

If the goods have not been paid for within the specified period before delivery, the contract may be terminated in accordance with the agreed terms.

General Terms and Conditions

1. Advance Payment
If the customer accepts the offer, they are required to pay an advance payment of 50% of the total value of the offer, for which an advance invoice will be issued.

2. Deduction of Advance Payment
The advance payment will be deducted from the total amount due upon final payment.

3. Cancellation of Custom-Made Products
If the customer cancels an order for products manufactured according to the customer's specifications, such as custom-made kitchens, built-in wardrobes, or other non-standard products, before the product is taken over by the customer, Vitruvius Design d.o.o. reserves the right to retain the advance payment of 50% of the total value of the offer or invoice as compensation for damages incurred.

4. Communication
The contact details used for communication between the customer and seller until completion of the sale are stated on the offer and include available telephone numbers and email addresses.

5. Delivery Deadline
The final deadline for the goods to be ready for delivery to the customer is 3–4 months, unless otherwise agreed.

6. Collection and Delivery After Notification
After being notified that the goods are ready for delivery, the customer must pay the remaining balance within a maximum of 5 business days and enable delivery. In the case of personal collection, the customer must collect the goods within the following 10 days.

7. Dispute Resolution
The customer and seller shall attempt to resolve any dispute amicably. If an amicable resolution is not possible, the dispute shall be resolved before the court with actual jurisdiction in the area where the offer was concluded, in accordance with applicable law.

8. Returns
A return of purchased goods after they have been taken over by the customer is possible in the event of a justified complaint or a confirmed material defect, in accordance with applicable law.

9. Warranty
Vitruvius Design d.o.o. provides a basic 12-month warranty for the proper functioning of its products, unless otherwise agreed for a specific product.

10. Inspection Upon Delivery
The customer is required to inspect the product upon receipt and immediately report any visible damage, defects, or missing components.

11. Custom-Made Products
Products manufactured exclusively according to the customer's specifications, dimensions, or requirements cannot be returned due to a change of mind or reasons unrelated to a material defect, unless otherwise provided by applicable law. Subsequent modifications may be possible by prior agreement and subject to an appropriate additional charge.

12. Improper Use
Vitruvius Design d.o.o. is not responsible for damage or changes resulting from improper use of the product or from the customer's fault.

13. Unsuitable Conditions
A refund or replacement will not be possible if damage has resulted from improper use or storage of the product in unsuitable conditions, including damp areas, inadequate surfaces, or similar circumstances.

14. Negligent Handling
Complaints will not be accepted for damage resulting from negligent handling or other harmful actions by the customer.

15. Service
If an item is damaged or incomplete, Vitruvius Design d.o.o. will, where the complaint is found to be justified, endeavor to carry out the necessary service or correction within 30 days, or within the period prescribed by applicable law.

16. Appearance and Subjective Assessment of Quality
A subjective assessment of the appearance, color, shade, or quality of a product that does not constitute a material or other legally recognized defect shall not constitute grounds for a complaint. The customer is responsible for checking that the order corresponds to their requirements upon receipt.

17. Transportation
The carrier determines the transportation schedule and transportation price. Transportation is carried out in an appropriate manner in accordance with the applicable transportation conditions.

18. Material Defects
The seller is responsible for material defects in the product until the risk passes to the customer, i.e. until the product is handed over to the customer, in accordance with applicable law.

19. Customer Rights in Case of a Material Defect
If a material defect is established, the rights and obligations of the seller and customer shall be exercised in accordance with applicable laws governing contractual obligations and may include:

• removal of the defect,
• delivery of another product without the defect,
• reduction of the purchase price,
• termination of the contract where the legal requirements for such termination are met.

20. Custom-Made Products and Discounted Showroom Goods
Where applicable, the right to withdraw from a sales contract does not apply to goods manufactured according to the consumer's specifications or clearly personalized for the customer, in accordance with applicable law.

Discounted showroom goods may be subject to special sales conditions, which will be communicated to the customer before purchase. The customer's statutory rights in the event of a material defect remain unaffected.

21. Product Dimensions and Access to the Property
Vitruvius Design d.o.o. is not responsible if a product cannot be carried into the property due to its dimensions. The customer is responsible for checking, before purchase, whether the product can be transported and carried into the intended space.

Any subsequent disassembly or unauthorized modification of the product by the customer or third parties may affect the warranty, in accordance with the applicable warranty conditions and applicable law.

By signing, the customer confirms that they have read, understood, and accepted the above terms of purchase and general terms and conditions.

Vitruvius Design d.o.o.